Please read these terms carefully before using Scratch. We've made every effort to present everything in plain, simple language — no legal jargon.
The Values Our Terms Are Built On
Every term on scratch is written in plain, clear language. There are no hidden clauses. Bonus wagering requirements, withdrawal conditions – everything is stated upfront.
Your personal information and financial transactions on Scratch are fully secure. AES-256 encryption and two-factor authentication are active at all times.
Scratch is an entertainment platform. Budget limits, self-exclusion, and support are always available.
Winnings are never withheld. All withdrawals are processed within the specified timeframe. Direct to bKash and Nagad.
Each person may register one account only. Creating multiple accounts will result in all accounts being closed and balances may be forfeited.
Scratch's terms and conditions are updated as needed. Registered users are notified by email prior to any changes taking effect.
By creating an account or using the Scratch platform, you confirm that you have read and agreed to these terms and conditions in full. If any part is unclear, our support team is available to assist you in Bangla.
These terms and conditions apply to all services and products on the Scratch platform. Please read them carefully before using Scratch's website, mobile app, Live Casino, Sports Betting, lottery, or any other service.
Scratch is an online entertainment platform operating under an international gaming license. These terms and conditions apply to all regions where Scratch's services are available, including Bangladesh.
Scratch reserves the right to update these Terms & Conditions at any time. Users will be notified of significant changes via email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.
Gaming or betting on Scratch involves the risk of financial loss at any time. This platform is purely for entertainment purposes and should not be relied upon as a guaranteed source of income.
The following requirements must be met to open an account on Scratch:
Scratch follows an identity verification process for security purposes. For large withdrawals or security-related reasons, scratch may request your ID (NID, passport, or driving licence). Large withdrawals may be temporarily held until KYC verification is complete.
You are responsible for keeping your account secure. Keep your password private and enable two-factor authentication (2FA). Sharing your account with anyone else is a violation of our terms.
Funds can be deposited directly to your scratch account via bKash, Nagad, and Rocket. Payments are typically processed within 5 to 10 minutes.
Scratch does not charge any additional fees on your deposits. However, your mobile banking provider may apply their own transfer charges, which are outside Scratch's control.
You may only use payment methods registered in your own name. Depositing from another person's bKash or bank account is a violation of our terms and may trigger an investigation.
To withdraw winnings on scratch, funds must be added to your account. Withdrawal requests are typically processed within 24 hours. Smaller amounts (up to ৳10,000) are generally processed within 1–3 hours.
Scratch does not charge any withdrawal fee. However, bKash or Nagad may apply their own transaction charges. Standard bank charges apply to bank transfers.
Scratch regularly offers a range of bonuses and promotions. Each offer has its own terms, which are clearly stated on the offer page. The general bonus policy guidelines are outlined here.
Most bonuses require a specified wagering amount before you can withdraw. For example, a ৳ 1,000 bonus with a 20x wagering requirement means you must place a total of ৳ 20,000 in bets before withdrawing.
All games on Scratch are powered by certified software providers and use a third-party audited Random Number Generator (RNG). The RTP (Return to Player) for each game is publicly disclosed.
If a technical error prevents a game session result from being determined, scratch's server logs will be used to verify the correct outcome. Server logs are the final authority. If a game is interrupted due to a lost internet connection, it will resume from where it left off once the connection is restored.
Scratch never interferes with the outcome of any game. No specific result can be guaranteed, and any such claim is misleading and dangerous.
The RNG used across all Scratch games has been tested and certified by iTech Labs, an internationally recognized testing body. Every spin, card deal, or draw is determined entirely independently and is not influenced by any previous outcome.
Scratch's Sports Betting section offers wagering on a wide range of sports, including cricket, football, tennis, and more. Specific terms and conditions apply to Sports Betting.
Odds in live betting change continuously. If the odds shift between the time you place a bet and when it reaches the server, scratch will accept the bet at the updated odds and notify you accordingly.
The following activities are strictly prohibited on Scratch. If any such activity is detected, the account will be permanently closed and the balance may be forfeited:
Opening or operating multiple Scratch accounts under the same person's name.
Systematic play designed to circumvent bonus terms and make withdrawals (bonus hunting/arbitrage).
Attempts at chargebacks, money laundering, or any other form of financial fraud.
Using bots, automation software, or hacking tools to gain an unfair advantage in any game.
Providing incorrect age, identity, or contact details during registration.
Opening or managing an account on behalf of anyone under 18 years of age.
Scratch may temporarily suspend or permanently close an account in the following circumstances:
You may close your account at any time – contact Support for self-exclusion or permanent closure. Any valid balance will be made available for withdrawal before the account is closed.
Responsible gaming is a core principle at scratch. We believe every player's entertainment experience should be safe and controlled.
The following responsible gaming features are available on Scratch:
If you experience any issues related to online gaming, Scratch has a system in place to direct you to our support team or professional assistance. On the Responsible Gaming page You'll find full details there.
Scratch collects, stores, and uses your personal information solely to provide platform services and ensure security. Your data is never sold or shared with third parties.
Scratch uses cookies to manage sessions and improve user experience. For more details, please see our Privacy Policy read.
If you have any questions or complaints about these terms and conditions, please contact Scratch's support team:
In the event of a dispute, an initial resolution attempt is made through Scratch's support team. If unresolved, the matter may be referred to an international gaming authority. Server logs and transaction records serve as the final and definitive evidence.
Scratch's terms and conditions are designed not only to protect the platform, but also to protect you as a user. Each section clearly states what rights you have.
For example – you have the right to close your account at any time and to receive any valid balance remaining at that point. scratch will never withhold legitimate winnings.
If you have trouble understanding a bonus's terms, experience a withdrawal issue, or encounter any problem with your account, contact Scratch's Bangla support team directly. If the issue remains unresolved, the dispute resolution process is also available to you.
If you have any questions about our terms or rules, contact support right away: support@scratch.wine
You have the right to access complete information on each game's RTP, all bonus terms, and withdrawal policies.
You have the full right to receive all winnings and rewards earned, subject to the relevant terms being met.
The right to file a formal complaint and seek resolution if you are dissatisfied with anything.
The right to set deposit limits, take breaks, or opt for full self-exclusion — all entirely within your own control.
Frequently Asked Questions About the App & Withdrawals
Scratch's terms and conditions are fully transparent and user-friendly. Play honestly and enjoy the experience.