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Everything you need to know about deposits, withdrawals, bKash/Nagad/Rocket methods, transaction limits, and processing times.
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On many online platforms, getting support means waiting hours, writing in English, and receiving a robotic response. The Scratch Help Center works differently. There are real people here who speak Bangla and genuinely try to understand your issue.
It's 2 AM, a match is in full swing, and your deposit suddenly won't go through – with no one available to help, that's incredibly frustrating. Scratch's live chat support is genuinely active 24 hours a day. On average, a Bangla-speaking support agent connects with you within 2 minutes.
This Help Center also features detailed guides, step-by-step walkthroughs, and video tutorials — all in Bangla. That means you can find answers to most common questions on your own, without having to ask anyone.
Scratch's support team will never ask for your password or OTP over the phone. If you receive any such message, please contact support immediately.
Get support through whichever channel suits you best
The fastest way to get help. Click the chat button below and connect instantly.
Online NowFor complex issues, email us with full details. You can generally expect a reply within 2–4 hours.
Support@scratch.wine
2–4 HoursJoin Scratch's official Telegram channel for updates and support, all in one place.
Active ChannelsSend us a WhatsApp message directly from your mobile. Write in Bangla and attach a screenshot.
8:00 AM – 12:00 AMPayment-related questions are the most common among Scratch users in Bangladesh. How long does a bKash deposit take to reflect in the balance, what are the deposit limits, and how do withdrawals work — these are questions many users have. Full details for all payment methods are provided below.
Depositing funds on Scratch is simple. Log in to your account, click the "Deposit" button, choose your preferred payment method, and follow the instructions. In most cases, the balance is updated within 5 minutes. A slight delay may occasionally occur due to network congestion late at night.
Log in to Scratch and click the wallet icon in the top right corner.
Choose bKash, Nagad, or Rocket — whichever is most convenient. Enter the amount.
Send money to Scratch's number shown on screen via your bKash or Nagad app. Use the reference code provided.
Paste the transaction ID you received from bKash or Nagad into the Scratch form. Your balance will be credited.
The daily withdrawal limit is ৳5,00,000. Accounts with completed KYC verification are eligible for higher limits. KYC verification is mandatory before your first withdrawal.
These articles resolve most common issues
KYC, or "Know Your Customer," is part of international financial compliance regulations. At Scratch, you are required to complete KYC once before making your first withdrawal. It also protects your security by verifying that no one else is using your account in your name.
Scratch's KYC process is straightforward and can be completed entirely on your mobile. Simply take photos of the required documents and upload them. Approval typically comes within 30 minutes, though during busy periods it may take up to 4–6 hours.
All submitted documents are protected with AES-256 encryption and are never shared with any third party. Our Privacy Policy View.
If you run into trouble on Scratch, there's no need to panic. Most issues can be resolved on your own. If a deposit isn't showing in your balance, the first thing to do is wait 5–10 minutes and refresh the page. Minor delays due to network issues occasionally occur and usually resolve automatically.
If it takes more than 15 minutes, copy the transaction ID from your bKash or Nagad app and send it to Scratch's live chat. The support team typically responds within 2 minutes and will manually update your balance.
If a game won't load, start by clearing your browser cache and trying a different game. If the issue is limited to one specific game, it may be under maintenance. Check Scratch's system status page for the latest updates.
For betting-related disputes, Scratch's policy is straightforward — all betting history is stored in the system, and any dispute is reviewed by the team. Submit a detailed email and you'll receive a written response within 4 hours.
Payment & Account FAQs