No separate application is needed to claim the scratch welcome bonus — the process is fully automatic. Simply complete your registration and make your first deposit, and the bonus will be credited to your account instantly.
The welcome bonus is a 100% match bonus — you receive bonus funds equal to your deposit amount, up to a maximum of ৳5,000. A minimum deposit of ৳50 is required to activate the bonus.
Once you receive a bonus, certain conditions apply before you can withdraw it. You must complete a specified amount of wagering to withdraw bonus funds — these terms are clearly stated on the promotions page at the time of registration. Bonuses expire if not used within 30 days of being credited.
If the bonus does not appear in your account, wait 10–15 minutes after your deposit. If it still has not shown up, contact support with a screenshot and it will be resolved quickly.
The welcome bonus is a 100% match bonus — you receive bonus funds equal to your deposit amount, up to a maximum of ৳5,000. A minimum deposit of ৳50 is required to activate the bonus.
Once you receive a bonus, certain conditions apply before you can withdraw it. You must complete a specified amount of wagering to withdraw bonus funds — these terms are clearly stated on the promotions page at the time of registration. Bonuses expire if not used within 30 days of being credited.
If the bonus does not appear in your account, wait 10–15 minutes after your deposit. If it still has not shown up, contact support with a screenshot and it will be resolved quickly.
Yes, scratch is fully accessible from any mobile browser without the app. Whether you use Chrome, Firefox, or Samsung Internet, simply open scratch.wine and you will have access to all features. Games, Sports Betting, Live Casino, deposits, and withdrawals — everything works in the browser.
The scratch website is built with a responsive design optimised for mobile screens. Navigation is straightforward on smaller screens, and game graphics and live odds display correctly.
That said, the app does offer a few advantages over the browser. With the app, you get push notifications (bonus updates, win alerts), slightly faster loading times, and fingerprint login. But if you prefer not to install the app, the browser gives you the complete experience.
Chrome users can use the "Add to Home Screen" option to save scratch as an app-like shortcut, so you never have to open a browser and type the URL again.
The scratch website is built with a responsive design optimised for mobile screens. Navigation is straightforward on smaller screens, and game graphics and live odds display correctly.
That said, the app does offer a few advantages over the browser. With the app, you get push notifications (bonus updates, win alerts), slightly faster loading times, and fingerprint login. But if you prefer not to install the app, the browser gives you the complete experience.
Chrome users can use the "Add to Home Screen" option to save scratch as an app-like shortcut, so you never have to open a browser and type the URL again.
scratch regularly hosts tournaments and leaderboard competitions, typically running on weekly or monthly cycles across any category — casino slots, Live Casino, or Sports Betting.
Eligibility rules: Most tournaments are joined automatically — just place a qualifying bet of the minimum amount on the specified game and you'll appear on the leaderboard. Some tournaments have a separate "Join" button that you'll need to click.
Points Calculation: Your leaderboard position is based on total wager amount, number of wins, or points earned by game type. Each tournament has its own points system — make sure to read the rules carefully before you start.
Rewards: Top-ranked players can win cash prizes, bonus credits, or free spins. Rewards are typically credited to your account within 24–48 hours after the tournament ends.
After logging in, go to the "Promotions" or "Tournament" menu to see the list of ongoing tournaments.
Eligibility rules: Most tournaments are joined automatically — just place a qualifying bet of the minimum amount on the specified game and you'll appear on the leaderboard. Some tournaments have a separate "Join" button that you'll need to click.
Points Calculation: Your leaderboard position is based on total wager amount, number of wins, or points earned by game type. Each tournament has its own points system — make sure to read the rules carefully before you start.
Rewards: Top-ranked players can win cash prizes, bonus credits, or free spins. Rewards are typically credited to your account within 24–48 hours after the tournament ends.
After logging in, go to the "Promotions" or "Tournament" menu to see the list of ongoing tournaments.
Scratch offers multiple support channels, all available in Bengali.
Live Chat: The fastest option. Click the chat icon at the bottom right of the website or app. A Bengali-speaking agent typically responds within 2–5 minutes. Live chat is available 24 hours a day, 7 days a week.
Email: support@scratch.wine – Email works best for complex issues, screenshots, or documents. Responses typically arrive within 2–6 hours, though during peak times it may take up to 12 hours.
Help Center: Scratch's help center has detailed guides covering common questions. Checking there first can often save you a trip to support.
Information to include when reaching out: Including your registered mobile number or email and any relevant transaction reference number along with your issue description helps our team resolve problems faster.
Live Chat: The fastest option. Click the chat icon at the bottom right of the website or app. A Bengali-speaking agent typically responds within 2–5 minutes. Live chat is available 24 hours a day, 7 days a week.
Email: support@scratch.wine – Email works best for complex issues, screenshots, or documents. Responses typically arrive within 2–6 hours, though during peak times it may take up to 12 hours.
Help Center: Scratch's help center has detailed guides covering common questions. Checking there first can often save you a trip to support.
Information to include when reaching out: Including your registered mobile number or email and any relevant transaction reference number along with your issue description helps our team resolve problems faster.
You must be at least 18 years old to register and play on scratch. This is one of scratch's strictest policies, with absolutely no exceptions.
Verification at Registration: You are required to enter your date of birth during registration. The system automatically calculates your age, and if you are under 18, registration cannot be completed.
KYC Verification: For large withdrawals or suspicious cases, scratch may request a copy of your national ID or passport. If the age shown on the document does not match, your account will be suspended.
For parents: Parental control software can be used to monitor and manage teenagers' online activity at home. Let Scratch know and they can assist with this as well.
If you suspect someone under 18 has opened an account, contact support immediately — action will be taken promptly.
Verification at Registration: You are required to enter your date of birth during registration. The system automatically calculates your age, and if you are under 18, registration cannot be completed.
KYC Verification: For large withdrawals or suspicious cases, scratch may request a copy of your national ID or passport. If the age shown on the document does not match, your account will be suspended.
For parents: Parental control software can be used to monitor and manage teenagers' online activity at home. Let Scratch know and they can assist with this as well.
If you suspect someone under 18 has opened an account, contact support immediately — action will be taken promptly.
The main withdrawal methods on Scratch are bKash and Nagad. Withdrawals are typically processed within 1–3 hours of submitting a request. Even during peak times, processing is completed within 24 hours.
Withdrawal requirements:
— Your account must have active KYC verification (some documents may be required the first time).
— If you played using bonus balance, you must first meet the wagering requirements attached to that bonus.
— The destination number for your withdrawal must match the number registered on your account.
Process: Log in, go to the "Withdrawal" menu, select bKash or Nagad, enter the amount, and confirm. Minimum withdrawal is ৳200.
If there's a delay after submitting your request: If you still have not received your funds after 24 hours, contact support with your transaction reference number. scratch never holds back withdrawals without reason.
Withdrawal requirements:
— Your account must have active KYC verification (some documents may be required the first time).
— If you played using bonus balance, you must first meet the wagering requirements attached to that bonus.
— The destination number for your withdrawal must match the number registered on your account.
Process: Log in, go to the "Withdrawal" menu, select bKash or Nagad, enter the amount, and confirm. Minimum withdrawal is ৳200.
If there's a delay after submitting your request: If you still have not received your funds after 24 hours, contact support with your transaction reference number. scratch never holds back withdrawals without reason.
All of scratch's Responsible Gaming tools are found under the "Responsible Gaming" section in your account settings. After logging in, click the profile icon in the top right corner to get there.
Budget Limit: You can set your own daily, weekly, or monthly deposit or spending limits. Once a limit is set, it takes 24 hours to come into effect. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is an intentional safety measure.
Cooldown Period: You can take a break for 24 hours, 3 days, or 7 days. During the break, login and betting are completely suspended. Once the period ends, your account is reactivated automatically.
Self-Exclusion: You can fully close your account for any period between 1 week and 6 months. During this time, your account cannot be reopened by any means, and Scratch will not send you any marketing communications. Self-exclusion requests can also be submitted through Support and take effect immediately.
These tools are completely free to use and using them doesn't mean anything is wrong with your account. Looking after yourself is simply the smart thing to do.
Budget Limit: You can set your own daily, weekly, or monthly deposit or spending limits. Once a limit is set, it takes 24 hours to come into effect. Lowering a limit takes effect immediately, but increasing it requires a 24-hour waiting period — this is an intentional safety measure.
Cooldown Period: You can take a break for 24 hours, 3 days, or 7 days. During the break, login and betting are completely suspended. Once the period ends, your account is reactivated automatically.
Self-Exclusion: You can fully close your account for any period between 1 week and 6 months. During this time, your account cannot be reopened by any means, and Scratch will not send you any marketing communications. Self-exclusion requests can also be submitted through Support and take effect immediately.
These tools are completely free to use and using them doesn't mean anything is wrong with your account. Looking after yourself is simply the smart thing to do.