Playing on Scratch is about pure entertainment — not stress or anxiety. We want every user to enjoy themselves safely, in good health, and fully in control.
Every commitment is not just a promise – it's built directly into the platform
Set your own daily, weekly, or monthly spending cap directly from your account settings. Once the limit is reached, the system automatically stops any further play – no exceptions.
Take a break of anywhere from 24 hours to 7 days, whenever you need one. You won't be able to log in during that time. Clear your head and come back fresh.
You can completely close your account for anywhere between 1 week and 6 months. There is no way to reopen it during that period – and for some people, that's the most honest decision they can make for themselves.
You can check your betting patterns, total spending, and win/loss record at any time. The numbers speak for themselves – they'll show you exactly where your habits are heading.
During long sessions, Scratch sends on-screen time reminders. Knowing how long you've been playing matters — and that's exactly what this feature is here for.
Age is verified at the point of registration on Scratch. Any account found to belong to a minor is closed immediately. There are no exceptions to this policy.
Many people think responsible gaming means "playing less." It doesn't. It means playing within your means — for enjoyment, not out of stress or fear of loss. Anyone can play on Scratch, but it should always be a deliberate choice: one that's voluntary, within limits, and made with a clear head.
Betting on a cricket match or spending some time on slots isn't a problem in itself. It becomes one when gaming goes out of control — when you feel the urge to keep betting to win back losses, when gaming eats into time meant for family or work, or when spending no longer matches your income.
Scratch understands this reality. That's why the platform includes tools that help users monitor their own gaming habits and set limits when needed. Using these tools isn't a sign of weakness — it's the genuinely smart thing to do.
There's no guaranteed way to recover money lost through gaming. Chasing losses with bigger bets almost always leads to even greater losses. Scratch is a place for entertainment, not a source of income.
Long-time Scratch users generally follow a few habits that keep gaming enjoyable. None of them are complicated — but stick to them and you'll notice the difference yourself.
The first step is deciding upfront how much you're willing to spend and when you'll stop. It's much easier to make that call before you start playing than in the middle of a session. Scratch's budget limit tool is designed for exactly this – set your limits in advance and let the system hold you to them.
Second, it's best to avoid betting while under the influence of alcohol or when fatigued — both impair judgment and weaken decision-making. Third, trying to chase losses is the most common trap players fall into. Knowing when to accept a loss is the most valuable skill of all.
After logging in to Scratch, click the profile icon in the top right and navigate to the "Safe Gaming" or "Responsible Gaming" section.
Choose a daily, weekly, or monthly cap on deposits or spending. Limits typically take 24 hours to come into effect.
Keep auto-reminders on once a set time has passed. Make taking breaks a habit so you never play for too long in one stretch.
Review your gaming history once a week. Look at how much time you're spending and how much you're spending overall – the numbers will give you a clear, honest picture.
If you feel you need a break, don't hesitate — take self-exclusion without a second thought. It's not weakness; it's self-care.
Set your own daily, weekly, or monthly spending cap. Once set, any increase takes 24 hours to come into effect.
Take a break for 24 hours, 3 days, or 7 days. Login and betting are fully suspended for the entire duration.
Account suspension from 1 week up to 6 months. The account cannot be reopened until the period has ended.
Your monthly gaming spend, time played, and win/loss report — all in one place.
Once you've been playing for a set amount of time, a reminder appears on screen so you can decide for yourself when to take a break.
How Has Your Gaming Experience Been Lately?
Good habits! It looks like you're enjoying gaming in a healthy way. Use Scratch's budget tools to keep it that way.
Stay a little cautious. Some of your habits could become a concern down the line. Use Scratch's budget limits and cooldown tools. If you feel you need to talk, reach out to support.
Problem gaming rarely develops overnight. Warning signs tend to build gradually. If you notice any of the following in yourself or someone you know, it's worth paying attention.
If any of the signs below feel familiar, don't ignore them — reach out to Scratch's support or seek professional help. The sooner you recognize it, the sooner you can act.
You keep placing more bets in an attempt to win back what you've lost.
You feel restless or low when you're not thinking about gaming.
You find yourself hiding your gaming habits from family or friends.
You're spending time that should go to work or family on gaming instead.
You keep breaking the limits you set for yourself.
You are taking on debt or dipping into savings to fund your gaming.
You're trying to stop but you can't.
There's no shame in asking for help if gaming becomes a problem. Scratch's support team is trained to assist without judgment. You can speak in Bangla and open up about your situation freely.
Beyond Scratch's support team, professional help is available. Mental health specialists have been helping people with these kinds of challenges for years. Making the decision to reach out is the hardest step – everything after that gets much easier.
24/7 chat support in Bangla. Talk to us without judgment and in complete confidence.
Email support@scratch.wine with the subject line: "Responsible Gaming Support".
Contact support and your account will be closed within minutes.
Our support team can point you toward mental health professionals if you need additional guidance.
While self-exclusion is active, Scratch will not send any marketing messages or bonus offers. This period is entirely for you.
Scratch's responsible gaming program isn't just a set of rules written on a page — it's part of everyday operations. Every member of the support team is specially trained in responsible gaming.
On the technical side, Scratch's system automatically detects unusual gaming patterns — such as excessively long sessions, sudden large increases in bet size, or repeated attempts to change limits. When such patterns are identified, the support team proactively reaches out.
Responsible gaming is also kept in mind when designing bonuses and promotions. No offers are made that encourage users to play beyond their means. Scratch does not run "the more you deposit, the bigger your bonus" style promotions.
Scratch upholds the following commitments and they will never change:
FAQs on Match Cancellations & Bonus Wagering
Over 1 million users in Bangladesh play responsibly on Scratch. Deposit via bKash, get support in Bangla, and stay in control of your entertainment.